Vantara Relocation Limited (“Vantara Relocation”, “we”, “our” or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information provided through our website, communications and relocation services.

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

• Name and contact information

• Email address and telephone number

• Residential and relocation details

• Employment and immigration-related information

• Family information relevant to relocation services

• School preferences and educational information

• Pet relocation information

• Property and housing preferences

• Identification documents where required for relocation services

• Communications and correspondence with us

• Website usage data and analytics

2. How We Use Your Information

We use personal information to:

• Provide relocation and concierge services

• Respond to enquiries and communicate with clients

• Coordinate housing, schooling, immigration and logistics support

• Arrange third-party services on your behalf

• Improve our website and services

• Comply with legal and regulatory obligations

• Maintain internal business records

We only collect information reasonably necessary to provide our services effectively.

3. Sharing Your Information

We may share personal information with trusted third parties where necessary to provide relocation services, including:

• Real estate agents and property managers

• Immigration advisers and government departments

• Schools and educational institutions

• Shipping and logistics providers

• Banks and utility providers

• Veterinary and pet transport providers

• Domestic staffing agencies

• Professional advisers and service providers

We do not sell or rent personal information to third parties.

4. International Transfers

As part of providing international relocation services, your information may be transferred and processed outside Bermuda. We take reasonable steps to ensure personal information remains protected during such transfers.

5. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, comply with legal obligations and resolve disputes.

7. Your Rights

Subject to applicable Bermuda laws, you may request to:

• Access personal information we hold about you

• Correct inaccurate or incomplete information

• Request deletion of personal information where appropriate

• Withdraw consent for certain uses of information

Requests may be submitted using the contact details below.

8. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience and monitor website performance.

Users may adjust browser settings to decline cookies if preferred.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:

Vantara Relocation Limited
Email: [email protected]